Frequently Asked Questions

The concept behind “ARY D’PO” goes beyond being just a jewelry designer. It’s not a response to a need but rather the result of a harmonious passion for everything beautiful. Two souls came together to create wearable art, meant to be loved and cherished. The driving force behind the creators is a keen aesthetic vision and impeccable taste.

At ARY D’PO, we meticulously craft high-quality, elegant pieces filled with positive energy. We genuinely care about our customers’ satisfaction, each of our jewelry items that found its home, and World Peace.

Headquartered in the charming city of Burbank, our company takes pride in being part of the lively Los Angeles community, where we enjoy the delightful Southern California weather. Additionally, we are happy to announce our showroom at ‘The Drop at Glendale’ store, located in the heart of the Glendale Galleria.

Showroom Location:
The Drop at Glendale 2227 Galleria Way Glendale, CA 91210
(Glendale Galleria, next to Bloomingdale’s on Level B3)

Contacting Us: The most efficient way to reach us is via email at [email protected]. Alternatively, you can direct message us on Instagram at @ary_dpo or call us at 1-909-345-5885 (please leave a message if the line is busy). For wholesale inquiries, please use this link.or call 1-747-229-0880. We generally respond to all inquiries within 24 hours.

If you need to send mail, please use the following address:
ARY D’PO, INC.
P.O. Box 7520
Burbank, CA 91510-7520
USA

Ordering Options:

  1. Online Orders: Place your order conveniently on our website ARYDPO.COM. Choose your preferred payment and shipping methods during checkout.

  2. Pick-Up Orders: If you prefer a pick-up option, please contact us through one of the following methods:

    Our dedicated sales representative will promptly reach out to you to finalize your order details, including pick-up options. You can choose to pick up your order from our showroom location in Glendale, CA.

Finding fulfillment in giving, ARY D’PO is dedicated to making a positive impact. Alongside our regular contributions to the Salvation Army, we take great joy in supporting various charitable organizations, with a special focus on those dedicated to helping children worldwide. Actively participating in meaningful programs, we donate our jewelry collections to occasional silent auctions organized for fundraising purposes.

Some noteworthy organizations we are proud to support include the Heal Los Angeles Foundation and the Children of Armenia Fund (COAF).

The ARY D’PO jewelry makes a great gift for several reasons. Our collection features beautifully designed and crafted pieces suitable for all occasions, made for individuals who love jewelry, appreciate top-notch quality, and value art.

When it comes to presentation, we prioritize making people happy. Our branded gift-ready packaging includes a complementary box and pouch. Additionally, we provide a small reusable bag, subject to availability, and a greeting card ensuring a complete and delightful gifting experience.

For personalized recommendations and detailed insights, explore our Gift Ideas page. It’s the perfect guide to help you find the ideal jewelry piece for any occasion.

We use high-quality materials for our jewelry, including Sterling Silver or Brass plated with precious metals like Gold or Rhodium (Platinum) to enhance its appearance, durability, and prevent tarnishing. We also offer luxury pieces made from solid 14K or 18K Gold.

Rhodium is a rare durable corrosion-, oxidation-, and scratch-resistant noble metal, a member of the platinum family. Rhodium has a higher melting point and is highly reflective, which make it ideal for jewelry industry, where it is usually used for plating over other metals for a shinier look. However, it is also used in other industries as a finish. While rhodium’s typical color is silvery-white, we also use black Rhodium, which is one of its colors and looks stunning, as you can see it on some of our designs.

Sterling Silver is a popular alloy, which contains 92.5% of pure silver (precious soft metal) and 7.5% of other metals, such as copper, zinc, and / or nickel.

ARY D’PO pieces made from sterling silver do not contain nickel, as this metal is known to be a common cause of skin allergy.

10K, 14K, 18K, and 24K are the most common gold alloys used. These are the marks of gold purity levels, indicating the percentage of solid gold. The letter K (karat) is used to identify the level of pure gold in a gold alloy (karat must not to be confused with carat (ct), which measures the weight of precious gemstones):

  • 10K gold (41.7% of solid gold and 58.3% of other materials);
  • 14K gold (58.3% of solid gold and 41.7% of other materials);
  • 18K gold (75% of solid gold and 25% of other materials);
  • 24K gold is pure gold.

ARY D’PO uses 18K or 14K gold for all our pieces to ensure high quality and gorgeous look.

Vermeil is a special gold plating method that involves a thicker layer of gold over sterling silver. For the item to be labeled as Vermeil, the thickness of the gold layer must be at least 2.5 microns and the gold quality must not be less than 10 karat (10K) gold.

ARY D’PO uses 18K or 14K gold for all our vermeil pieces to ensure high quality and gorgeous look.

For our plated jewelry, ARY D’PO uses Gold or Rhodium (Platinum) plating and our special anti-tarnishing layer we add during manufacturing. This layer helps our jewelry stay in its original beautiful condition for a longer time.

And, if you go for our pieces made with solid precious metals, they’ll stay gorgeous forever.

All ARY D’PO plated Earrings have solid Sterling Silver hooks and wires plated with Gold or Rhodium (Platinum). As other precious metals used for our Fine Jewelry collection, pure silver is unlikely to cause an allergic reaction and is typically safe for sensitive ears. Often, Sterling Silver (0.925) consists of 92.5% of pure silver and 7.5% of other metals like copper, zinc, and nickel. To ensure a comfortable and enjoyable experience for our customers, our sterling silver pieces do not include nickel, which is known to be a very common cause of allergy. 

 

ARY D’PO is for everyone who loves jewelry and art, so we make sure our chain Necklaces and Bracelets have adjustable extensions or sliders to find the perfect fit for each individual beauty that wears ARY D’PO.

One of the main recommendations is to keep your jewelry away from direct exposure to alcohol and alcohol-based products like perfume. As we specify in our Packaging and Care instructions, if the item gets wet, dry it carefully and use a cotton soft cloth to remove excess residue after each wear. If the item requires more cleaning, it may also be cleaned by using warm soapy water.

While our gold or rhodium plating and additional anti-tarnishing layer prevent the jewelry from scratches and changing its color, it is recommended to store it in a safe and dry location separately from other jewelry when not in use. Additionally, keeping your plated pieces in the anti-tarnish bags (or with anti-tarnish strips) provided will help to maintain their original beauty over time.

We provide FREE standard shipping (typically 3 – 6 days) for all order and returns. Please refer to our Shipping Terms for details and other shipping methods we offer.

To initiate a return, please email us at [email protected]. Please provide your order number, specify the item(s) you wish to return, and briefly explain the reason for the return in your email. Once your Return Request is approved by ARY D’PO, we’ll promptly send you a complimentary Return Shipping Label, along with detailed instructions for the return process.

For more comprehensive return instructions, please refer to our Terms & Conditions.

We value and cherish your feedback. Constantly striving to enhance our services and exceed your expectations, we appreciate insights into what we’re doing well and areas where we can improve. Your satisfaction is our utmost priority, and we’re always here to address any concerns or questions you may have.

To share your thoughts on our website, simply navigate to the purchased item page. The Reviews tab, located beside the Description tab, is where you can rate and leave your comments.

For Google reviews, you can use this link or search for ARY D’PO on Google to find our business information and share your rating and comments.

We also love receiving your photos and comments via email at [email protected]; we’ll happily feature them on our Testimonials page.

Feel free to leave a review on your social media platforms by tagging us or commenting on our posts:

Thank you in advance for taking the time to share your feedback!

Our accepted methods of payment are all major credit cards (including, but not limited to VISA, MASTERCARD, AMERICAN EXPRESS) and PayPal (with the option for PayPal Credit). Providing a credit card or PayPal account constitutes your authorization for ARY D’PO and our third-party payment processor to use the elected payment method for charging the total amount of your order, which includes all appropriate taxes, shipping and other charges.

We also offer “get now, pay later” options through Afterpay (limited to orders up to $1,000) and Affirm.

We respect your privacy and do everything possible to protect the provided personal information against unauthorized access and misuse. WE DO NOT SHARE YOUR INFORMATION WITH ANY UNAUTHORIZED PARTY. Information you provide to us can be used to process your payment for your order, to deliver the items purchased, to build and manage your ARY D’PO account and your subscriptions to our newsletter, to follow or tag us on social media, to make improvements for your user experience, to collect surveys, to improve our customer service, to analyze our Website usage and statistics, to communicate with you in regards to your order or promotional offers within the level allowable by applicable laws, to identify, prevent, and protect against the fraudulent and other illegal activities, and to comply with relevant policies, standards, laws, and regulations.

For details please see our Privacy Policy page.

Every ARY D’PO piece is covered by our 2-year Warranty policy. Please see ARY D’PO Guarantee for details.

We are closely monitoring the current situation with coronavirus (COVID-19) and continue to follow all preventive measures recommended by CDC and public health departments, as should all people, especially at this time.

Our Online Store is open and active 24/7. We are ready to serve, with no changes in our operations, including FREE standard shipping within USA on all orders and returns.

Wishing everyone to be healthy and safe!