Frequently Asked Questions

The “ARY D’PO” idea is deeper than just a jewelry designer… ARY D’PO was not created because of a need, but it was born from a unison burst of love for anything and everything beautiful. Two souls merged to create art that can be worn, treasured, and appreciated. Aesthetic vision and good taste lead the way for the creators.

If we smile – we mean it. If we say something – we don’t lie. If we sell you something – we want you to love it.

“ARY D’PO jewelry” means high quality elegant beautiful pieces full of positive energy.

We truly care about our customers’ satisfaction, about each single item sold, and about World Peace.

We are a Los Angeles-based company, located in city of Burbank, spoiled by the beautiful Southern California weather.

The best method of contacting us is via e-mail to [email protected]. You may also call 1-909-345-5885 (and leave a message, if we are on another line). For wholesale inquiries, please use this link. Typically, our response time is less than 24 hours.

For mailing address, please use:
ARY D’PO, INC.
P.O. Box 7520
Burbank, CA 91510-7520
USA

This information is also available in the website footer for your convenience.

You can place an order online at ARYDPO.COM choosing your payment and shipping methods.

Additionally, if you prefer to place an order with a pick-up option, you can contact us:

Our sales representative will contact you promptly to finalize your order details, including pick-up options from our Burbank, CA or Glendale, CA showroom locations.

Giving is fulfilling, and in addition to the regular donations to Salvation Army, we greatly enjoy contributing to a variety of charitable organizations, especially the ones that help children around the World. ARY D’PO is actively participating in those programs by donating jewelry collections for their occasional silent auctions organized for the fundraising purposes.

Among some of those organizations are Heal Los Angeles Foundation and Children of Armenia Fund (COAF).

We have a variety of beautifully designed and crafted jewelry for all occasions, made for anyone who loves jewelry, appreciates quality, and treasures art.

We care about presentation and we want to make people happy, therefore, our branded gift-ready packaging is a hassle-free solution, which includes everything you need to make a gift: exquisite elegant designer jewelry, box, and pouch; we also provide a small re-usable bag, subject to availability.

Check out our Gift Ideas page for details and recommendations.

Depending on a design, we use Sterling Silver or Brass as a base material and plate it with precious metals, such as Gold or Rhodium (Platinum) to enhance the look of the jewelry, provide durability, and prevent it from tarnishing.

Rhodium is a rare durable corrosion-, oxidation-, and scratch-resistant noble metal, a member of the platinum family. Rhodium has a higher melting point and is highly reflective, which make it ideal for jewelry industry, where it is usually used for plating over other metals for a shinier look. However, it is also used in other industries as a finish. While rhodium’s typical color is silvery-white, we also use black Rhodium, which is one of its colors and looks stunning, as you can see it on some of our designs.

Sterling Silver is a popular alloy, which contains 92.5% of pure silver (precious soft metal) and 7.5% of other metals, such as copper, zinc, and / or nickel.

ARY D’PO pieces made from sterling silver do not contain nickel, as this metal is known to be a common cause of skin allergy.

10K, 14K, 18K, and 24K are the most common gold alloys used. These are the marks of gold purity levels, indicating the percentage of solid gold. The letter K (karat) is used to identify the level of pure gold in a gold alloy (karat must not to be confused with carat (ct), which measures the weight of precious gemstones):

  • 10K gold (41.7% of solid gold and 58.3% of other materials);
  • 14K gold (58.3% of solid gold and 41.7% of other materials);
  • 18K gold (75% of solid gold and 25% of other materials);
  • 24K gold is pure gold.

ARY D’PO uses 18K or 14K gold for all our pieces to ensure high quality and gorgeous look.

Vermeil is a special gold plating method that involves a thicker layer of gold over sterling silver. For the item to be labeled as Vermeil, the thickness of the gold layer must be at least 2.5 microns and the gold quality must not be less than 10 karat (10K) gold.

ARY D’PO uses 18K or 14K gold for all our vermeil pieces to ensure high quality and gorgeous look.

In addition to the Gold or Rhodium (Platinum) plating used by ARY D’PO, our manufacturing technology involves implementing a special anti-tarnishing layer, which significantly increases the life of our jewelry in its original beautiful look.

All ARY D’PO Earrings have solid Sterling Silver hooks and wires plated with Gold or Rhodium (Platinum). As other precious metals, pure silver is unlikely to cause an allergic reaction and is typically safe for sensitive ears. Often, Sterling Silver (0.925) consists of 92.5% of pure silver and 7.5% of other metals like copper, zinc, and nickel. To ensure a comfortable and enjoyable experience for our customers, our sterling silver pieces do not include nickel, which is known to be a very common cause of allergy. 

ARY D’PO is for everyone who loves jewelry and art, so we make sure our Necklaces and Bracelets have adjustable extensions or sliders to find the perfect fit for each individual beauty that wears ARY D’PO.

One of the main recommendations is to keep your jewelry away from direct exposure to alcohol and alcohol-based products like perfume. As we specify in our Packaging and Care instructions, if the item gets wet, dry it carefully and use a cotton soft cloth to remove excess residue after each wear. If the item requires more cleaning, it may also be cleaned by using warm soapy water.

While our Gold or Rhodium plating and additional anti-tarnishing layer prevent the jewelry from scratches and changing its color, it is recommended to store it separately from other jewelry when not in use.

We provide FREE standard shipping (typically 3 – 6 days) for all order and returns. Please refer to our Terms & Conditions for details and other shipping methods we offer.

To request a return, please send an e-mail to [email protected], listing your order number, item(s) you would like to return, and a reason for return. We will send you a free Return Shipping Label along with the return instructions, once the Return Request is approved by ARY D’PO.

Please refer to our Terms & Conditions for the detailed return instructions.

We love and appreciate reviews. As we strive to improve constantly and exceed your expectations in providing excellent customer service, we want to know what we do right and what we should still work on. As always, we are happy to assist with any concern and answer any questions you may have, so please feel free to contact us at any time. Please know – your satisfaction is our top priority!

To leave a review in our Website please login to your ARY D’PO account and go to the purchased item page. The Reviews tab is located right next to the Description tab. Please select the Reviews tab and you will find the rating and comment section.

Alternatively, you can leave Google reviews using this link, or you can type ARY D’PO in Google search and you will see ARY D’PO, INC. business information where you will be able to enter the rating and your comments.

Also, we love seeing your photos and comments, so please send us those in an e-mail to [email protected] and we will be happy to post them in our Testimonials page.

Finally, you may also leave a review by posting about it into your Social Media and tagging us, or by leaving a comment to our posts in our Social Media:
ary_dpo for Instagram
ARYDPO for Facebook
ary_dpo for Twitter

Thank you in advance for your feedback!

We accept all major Credits Cards (VISA, MASTERCARD, AMERICAN EXPRESS) via Square, PayPal (including PayPal Credit), and Afterpay (“get now, pay later”).

Please visit our Terms & Conditions page for details.

We respect your privacy and do everything possible to protect the provided personal information against unauthorized access and misuse. WE DO NOT SHARE YOUR INFORMATION WITH ANY UNAUTHORIZED PARTY. Information you provide to us can be used to process your payment for your order, to deliver the items purchased, to build and manage your ARY D’PO account and your subscriptions to our newsletter, to follow or tag us on social media, to make improvements for your user experience, to collect surveys, to improve our customer service, to analyze our Website usage and statistics, to communicate with you in regards to your order or promotional offers within the level allowable by applicable laws, to identify, prevent, and protect against the fraudulent and other illegal activities, and to comply with relevant policies, standards, laws, and regulations.

For details please see our Privacy Policy page.

Every ARY D’PO piece is covered by our 2-year Warranty policy. Please see ARY D’PO Guarantee for details.

We are closely monitoring the current situation with coronavirus (COVID-19) and continue to follow all preventive measures recommended by CDC and public health departments, as should all people, especially at this time.

Our Online Store is open and active 24/7. We are ready to serve, with no changes in our operations, including FREE standard shipping within USA on all orders and returns.

Wishing everyone to be healthy and safe!